Avaliação do nível de implementação do sistema de gestão de qualidade nas Instituições de Educação Profissional em Moçambique: estudo de caso do Instituto Médio São José De Lhanguene

Abstract

This dissertation aims to evaluate the level of Quality Management System (QMS) implementation in the IEP's, taking into account the requirements of ANEP, in a study carried out at the Medium Institute of São José de Lhanguene (IMSJL) in Maputo. Conducted under a qualitative, exploratory-descriptive perspective, in the form of a case study, the study interviewed 8 participants, members of the team responsible for quality assurance at the Institute, applying a semi-structured interview. Although there are difficulties and challenges arising from this new IEP's management model, the results showed that in its work, the institute respects and follows the ANEP's guidelines related to the implementation of the SGQ. The institute showed a positive attitude of recognizing the importance of better preparation and organization to efficiently conduct this management process in accordance with the regulator's requirements. In conclusion, the study verified that despite the difficulties, the institute implements the QMS as its academic and management processes. On the other hand, it was observed that the institute follows the 6 interdependent stages comprising the implementation cycle of the system, (identification of key areas; implementation/supervision/internal self-assessment; evaluation; continuous external evaluation, improvement and finally, plan; the accountability). At the moment of the study, the institute was implementing the step 3, related to the Continuous Improvement Plans, expecting to implement progressively other 3 subsequent phases.