Análise de determinantes da satisfação mais relevantes na Imprensa Nacional de Moçambique, E.P, Cidade de Maputo, período 2010-2016

Abstract

Faced with the growing need to value Man in the workplace, as a factor of business competitiveness, organizations seek to provide their workers with a work environment that will satisfy them, reinforcing the possibility of retaining them, and still attract new talent.This research aims to analyze the most relevant determinants of satisfaction in the National Press of Mozambique, E.P., in order to identify them. To guide the research, the null hypotheses "H0: The most relevant determinants of satisfaction in INM, EP, Maputo City, are not the characteristics of the work" and alternative "H1: The most relevant determinants of satisfaction in INM, EP, Maputo City, are the characteristics of the work. The Dubai Job Satisfaction Scale questionnaire was usedfor data collection and the Statistical Package for Social Sciences (SPSS) program for statistical processing. The results of statistical tests suggested for the rejection of the null hypothesis.Regarding workers' perception of their satisfaction, it is more associated with hygienic factors such as having good salaries and financial incentives, social benefits, good working conditions and good working environment, but also with motivational factors, career advancement and recognition.In addition, workersare not satisfied with salary and incentive factors, promotion opportunity and personal development; they are indifferent to supervision factors, company policies and strategies, stress levels at work and performance evaluation. However, they are satisfied with factors overall satisfaction of work, nature of the work, communication and relationship with colleagues, so these are the most relevant determinants of satisfaction in INM, E.P., Maputo City.